REFUND POLICY
Refund Policy
At Salience Life, we take pride in crafting high-quality, sustainable jewelry designed for everyday wear. Your satisfaction is important to us, and we are committed to ensuring a smooth shopping experience.
Final Sale Policy
For hygiene reasons, all jewelry purchases are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Damaged or Defective Items
If you receive an item that is damaged or defective, please follow these steps:
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Contact us at info@saliencelife.com within 48 hours of receiving your order.
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Provide your order number and clear photos of the item and packaging.
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Once we review your request, we will offer a replacement or store credit, depending on availability.
Order Issues & Cancellations
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Incorrect Orders: If you received the wrong item, reach out to us within 48 hours, and we’ll make it right.
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Cancellations: Orders cannot be canceled once they have been processed.
Exclusions
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Normal wear and tear, discoloration due to exposure to water, chemicals, or improper care are not considered defects.
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We do not offer refunds for personal preference changes.
By purchasing from Salience Life, you agree to this policy. If you have any questions, feel free to contact us at info@saliencelife.com.